Frequently Asked Questions (FAQ's)
FREE!!! There is no delivery or pickup cost within Auckland Central. Surrounding areas will attract a small delivery fee (based on an average of $1.86 per km from the LeafBox head office). Please call us if your area is not listed and we’ll work something out.
Yes we can. Drop us an Email or call us and we can work something out.
Yes, you sure can. Each moving package comes with adhesive labels that you can stick on allocated areas on the box.
We clean and sanitise our boxes after each use using an eco-friendly cleaning solution. It is clean and ready for use once it arrives at your doorstep.
Yes, however there will be no refund for early returns.
Not a problem! Drop us an Email or give us a call and we can arrange a new pickup date for you. Please allow at least 48 hours to notify us of any changes.
We are not a moving company but we hire reusable, plastic, eco-friendly moving boxes to make your move easier, faster, cleaner and greener. And since the boxes are very easy to pack, stack and roll, you will save time and money when hiring a moving company to do your move for you.
You can order another bundle or alternatively, give us a call if it is of a lesser volume than the bundles.
Unfortunately, you can’t. In order to keep costs low and pass the savings on to you, we do not have a manned warehouse. Put your feet up and let us do the driving.
We are currently providing pick ups and deliveries from Monday to Sunday. Please order your boxes at least 2-3 days in advance to ensure smooth delivery and avoid unnecessary disappointment. We will advise you if the time and day you chose is unavailable. If you choose a same day delivery through our online order without consulting us and our drivers are unavailable to deliver, there will be a $50.00 admin cost for a refund. Please understand that our deliveries and pick ups are organized few days in advance. If you require an urgent/specific pick up and delivery day please call or email us firstname.lastname@example.org and we will discuss different options for you.
You can pay online during the ordering process or we accept cash on delivery.
Our boxes are very sturdy and rugged, but lost or broken boxes will incur a replacement fee of $50.00+GST for each box and dolly replacement fee is $150+GST for each dolly.
For as long as the boxes are returned reasonably tidy, we will clean it for you. But if it requires a complete wash down and a thorough scrub then there will be a $5.00 cleaning fee.
Not necessarily, as long as there is a SAFE place to leave the delivery would be fine. It is best that someone receives the boxes as you will assume full responsibility of the boxes once delivered.